Privacy Policy

1. PPB's role

PPB provides software that Builders use to manage customers, personnel, projects, work orders, documents, communications, schedules, estimates, invoices, payments, warranties, and other business activities.

For most customer, project, workforce, and Builder business information, the Builder determines why the information is collected and how it is used. PPB processes that information to provide and support the Platform for the Builder.

PPB separately determines how information is used for account administration, authentication, Platform security, fraud prevention, technical support, subscription administration, system operation, legal compliance, and Platform improvement.

PPB is not your pool builder, contractor, or employer.

2. Scope of this Privacy Policy

This Privacy Policy applies when you:

• visit a PPB website;
• receive or accept an invitation;
• create or use a PPB account;
• access a customer, employee, worker, office, or administrative portal;
• submit or review project information;
• communicate through the Platform;
• upload photographs or documents;
• review, approve, or electronically sign documents;
• view or pay an invoice;
• use timekeeping, work-order, or field-management features;
• contact PPB for support;
• otherwise interact with the Platform.

A Builder may provide separate privacy notices, employee policies, workforce-monitoring notices, location notices, or customer disclosures. Those Builder-specific notices are separate from this Privacy Policy.

3. Information we collect

The information collected depends on your relationship with the Builder, your assigned role, and the Platform features you use.

Account and contact information

We may collect:

• name;
• email address;
• telephone number;
• username;
• authentication and password-related information;
• organization affiliation;
• User role and permissions;
• account status;
• communication preferences;
• invitation and account-activation information;
• records showing acceptance of Platform terms or acknowledgment of policies.

Customer, property, and project information

The Platform may process:

• property, service, and mailing addresses;
• customer and project identifiers;
• project descriptions and specifications;
• estimates and proposals;
• contracts and change orders;
• material and equipment selections;
• schedules, phases, milestones, and project updates;
• permit and inspection-related information;
• work orders and service requests;
• equipment and warranty information;
• invoices, credits, and payment status;
• messages, notes, photographs, videos, and documents;
• approvals, electronic signatures, and related records;
• other information submitted by you, the Builder, or another authorized User.

Most customer and project information is provided or controlled by the applicable Builder.

Employee, worker, and subcontractor information

When workforce features are enabled, the Platform may process:

• name and contact information;
• assigned role and organization;
• project and work-order assignments;
• clock-in and clock-out records;
• dates and hours worked;
• notes, photographs, and field documentation;
• time-entry changes and approvals;
• location associated with authorized timekeeping or field activity;
• login, device, and audit information.

The Builder is responsible for payroll, compensation, worker classification, workplace policies, and employment decisions.

Payment and transaction information

The Platform may process:

• invoice amounts;
• payment amounts;
• due dates;
• payment dates;
• payment status;
• refunds and credits;
• returned, failed, disputed, or reversed payments;
• transaction identifiers;
• payment-method type;
• limited billing information.

Payment-card or bank-account details may be collected directly by the applicable payment processor rather than stored by PPB.

PPB may receive limited transaction information needed to display, document, reconcile, or support a payment.

Technical and usage information

We may automatically collect:

• IP address;
• browser type;
• device type;
• operating system;
• login and authentication activity;
• session information;
• dates and times of activity;
• pages and features accessed;
• error and diagnostic information;
• security and audit logs;
• cookie and similar technology information;
• information used to prevent unauthorized access or misuse.

Communications and support information

When you communicate through the Platform or contact PPB, we may collect:

• your contact information;
• the Builder associated with your account;
• messages and attachments;
• photographs and documents;
• the nature of your request;
• troubleshooting information;
• records of support communications;
• information needed to investigate or resolve the request.

4. How we collect information

We may collect information:

• directly from you;
• from the Builder;
• from another authorized User;
• automatically from your device or Platform activity;
• from documents uploaded to the Platform;
• from payment, accounting, electronic-signature, communication, storage, or other integrations;
• when you contact PPB for support;
• from other sources when permitted by applicable law.

5. How we use information

We may use information to:

• create and manage accounts;
• validate invitations;
• authenticate Users;
• assign and enforce roles and permissions;
• provide customer, employee, worker, office, and administrative portals;
• display and manage projects;
• process estimates, proposals, contracts, change orders, selections, and work orders;
• facilitate communications between authorized Users;
• store and transmit documents, photographs, and records;
• support approvals and electronic signatures;
• display invoices and payment status;
• facilitate payment and accounting integrations;
• support timekeeping and field-management features;
• provide account, project, payment, and security notifications;
• respond to support requests;
• diagnose and correct errors;
• maintain Platform performance and reliability;
• protect the Platform and User accounts;
• prevent fraud, abuse, and unauthorized access;
• investigate suspected violations or security incidents;
• maintain records and backups;
• comply with legal, tax, accounting, security, and contractual obligations;
• establish, exercise, or defend legal claims;
• improve Platform features and user experience;
• create aggregated or de-identified information;
• perform another purpose disclosed when the information is collected.

6. How information is disclosed

We may disclose information in the following circumstances.

The Builder

Information connected to your account, project, employment, work, invoice, or relationship with the Builder may be available to authorized representatives of that Builder.

Access depends on assigned roles, permissions, organization membership, project assignments, and document-visibility settings.

Other authorized Users

Information may be available to other authorized Users when reasonably necessary for a project, work order, communication, document, approval, payment, or other legitimate business function.

Service providers

We may disclose information to companies that help us operate and support the Platform, including providers of:

• cloud hosting and data storage;
• authentication and security;
• payment processing;
• accounting integrations;
• electronic signatures;
• email, push notifications, and communications;
• mapping and location functionality;
• software monitoring and diagnostics;
• technical support;
• backups and disaster recovery.

These providers receive information only as reasonably necessary to perform their services.

Builder-authorized integrations

When a Builder enables an integration, information may be transmitted to or received from the applicable third-party provider according to:

• the Builder’s configuration;
• the permissions granted;
• the User’s activity;
• the provider’s technical requirements.

Third-party providers maintain their own terms and privacy policies.

Legal, security, and safety purposes

We may preserve or disclose information when reasonably necessary to:

• comply with applicable law;
• respond to a subpoena, court order, or lawful government request;
• investigate fraud, abuse, or unauthorized access;
• respond to a security incident;
• enforce Platform agreements;
• protect the rights, safety, property, or security of PPB, a Builder, Users, or others;
• establish, exercise, or defend legal claims.

Business transactions

Information may be disclosed or transferred in connection with:

• a merger;
• financing;
• acquisition;
• corporate reorganization;
• sale of assets;
• transfer of the Platform;
• another similar business transaction.

With authorization

We may disclose information for another purpose when you, the Builder, or another legally authorized person directs or authorizes us to do so.

7. Sale and advertising

PPB does not sell personal information.

PPB does not use or disclose Builder customer or workforce information for third-party targeted advertising.

PPB uses personal information for the purposes described in this Privacy Policy, including providing, securing, supporting, maintaining, and improving the Platform and operating authorized integrations.

If these practices change, PPB will update this Privacy Policy and provide any notice, consent, or privacy choices required by applicable law before beginning the new practice.

8. Payments and third-party integrations

The Platform may interact with payment processors, accounting platforms, electronic-signature providers, hosting providers, storage providers, communication providers, and other services selected or authorized by PPB or the Builder.

Those providers may independently collect or process information under their own terms and privacy policies.

PPB may receive information needed to:

• identify an invoice;
• display payment status;
• document or reconcile a transaction;
• synchronize information with the Builder’s accounting system;
• process or document an electronic signature;
• deliver communications or documents;
• support an integration;
• investigate an error, failed transaction, or support request.

The Builder remains responsible for the underlying invoice, payment obligation, refund, credit, construction service, or other transaction between the Builder and the User.

9. Timekeeping and location information

A Builder may enable timekeeping, work-order, or field-management features.

When those features are used, the Platform may collect time, project, device, and location information associated with authorized clock-in, clock-out, work-order, or field activity.

The Builder is responsible for:

• deciding whether to use these features;
• notifying affected employees, workers, and subcontractors;
• obtaining any authorization required by applicable law;
• establishing workplace policies;
• reviewing and correcting time records;
• determining payroll and compensation;
• complying with employment, monitoring, privacy, and recordkeeping requirements.

You may control certain location permissions through your device settings. Disabling a required permission may prevent the related feature from working.

10. Cookies and similar technologies

The Platform may use cookies, session identifiers, local storage, and similar technologies to:

• authenticate Users;
• maintain login sessions;
• protect account security;
• remember preferences;
• enforce roles and permissions;
• prevent fraud;
• diagnose errors;
• measure and maintain Platform performance.

Some of these technologies are necessary for the Platform to operate.

Disabling required cookies or storage may prevent login or other Platform features from functioning correctly.

11. Data retention

PPB retains information for as long as reasonably necessary to:

• provide the Platform;
• maintain an account or Builder subscription;
• follow the Builder’s lawful instructions;
• support a project, warranty, billing, service, or employment relationship;
• maintain transaction, signature, policy acknowledgment, audit, and security records;
• comply with legal, tax, accounting, and contractual obligations;
• prevent fraud and unauthorized access;
• investigate security incidents;
• resolve disputes;
• establish or defend legal claims.

Retention periods vary according to the type of information, the purpose for which it is maintained, the Builder’s instructions, and applicable legal requirements.

Information deleted from active systems may remain temporarily in restricted backups until those backups are overwritten or expire under PPB’s backup procedures.

When information is no longer reasonably needed, PPB may delete, de-identify, aggregate, or securely dispose of it.

The Builder may have separate obligations to retain contracts, invoices, warranty records, employee records, time records, and project documentation.

12. Security

PPB uses reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These safeguards may include:

• encrypted network connections;
• account authentication;
• role-based access controls;
• organization-level access restrictions;
• restricted administrative access;
• security and audit logging;
• backups;
• system monitoring;
• incident-response procedures.

No electronic transmission, network, or storage system can be guaranteed to be completely secure.

Users are responsible for:

• protecting their credentials;
• using secure devices;
• avoiding account or password sharing;
• promptly reporting suspected unauthorized access;
• signing out of shared devices.

If a security incident results in a breach that requires notification, PPB will provide notices as required by applicable law.

Security concerns may be reported to:

[email protected]

13. Privacy choices and requests

Depending on where you live and the applicable law, you may have the right to request:

• access to certain personal information;
• correction of inaccurate information;
• deletion of certain information;
• a portable copy of certain information;
• information about how personal information is used or disclosed;
• an appeal of certain privacy-request decisions;
• other rights provided by applicable law.

These rights may be subject to legal definitions, applicability thresholds, identity-verification requirements, exemptions, and permitted exceptions.

Much of the information in the Platform is controlled by the applicable Builder.

For project, customer, employee, timekeeping, invoice, warranty, or Builder communication records, you should ordinarily contact the Builder first.

PPB may refer your request to the Builder or assist the Builder in responding.

Requests concerning information controlled directly by PPB may be sent to:

[email protected]

Please include:

• your name;
• the email address associated with your account;
• the Builder associated with your account;
• a description of your request.

PPB may take reasonable steps to verify your identity, account, and authority before responding.

A request may be limited or denied when information must be retained or processed for:

• contracts or transactions;
• accounting or tax records;
• warranties;
• employment and timekeeping records;
• security and fraud prevention;
• legal compliance;
• exercise or defense of legal claims;
• another purpose permitted by applicable law.

PPB will not unlawfully discriminate against a person for exercising an applicable privacy right.

14. Children's privacy

The Platform is intended for authorized customers, property owners, businesses, employees, workers, and other business-related Users.

The Platform is not directed to children under 13, and PPB does not knowingly allow a child under 13 to create an independent account.

If PPB learns that it collected personal information directly from a child under 13 in circumstances governed by applicable law, PPB will take appropriate steps to delete or restrict that information.

Information concerning a child that is submitted by an adult homeowner or Builder as part of an authorized project record will be handled according to this Privacy Policy and applicable law.

A parent or legal guardian who believes a child submitted personal information may contact:

[email protected]

15. Third-party websites and services

The Platform may contain links to or interact with third-party websites and services.

Those third parties maintain their own:

• privacy policies;
• terms;
• security practices;
• retention practices;
• account controls.

PPB is not responsible for a third party’s independent privacy practices.

16. United States operation

The Platform is intended primarily for use within the United States.

Information may be stored or processed in the United States or in another location where PPB or an authorized service provider operates.

Users accessing the Platform from outside the United States are responsible for determining whether their use is permitted under applicable local law.

17. Changes to this Privacy Policy

PPB may update this Privacy Policy to reflect changes in:

• Platform features;
• business operations;
• information practices;
• integrations;
• security procedures;
• legal requirements.

The effective date will be revised when this Privacy Policy is updated.

Material changes may be communicated through:

• the Platform;
• email;
• an account notice;
• an account-activation or continuation screen;
• another reasonable method.

When required by applicable law, PPB will request additional authorization before beginning a materially different use of personal information.

18. Contact us

Questions about this Privacy Policy, PPB’s privacy practices, or a privacy request may be sent to:

Premier Pool Builders App
Operated by Ecomtraders & Investments Inc.
Email: [email protected]

Questions concerning a Builder’s construction work, project, invoice, warranty, employees, subcontractors, or independent privacy practices should be directed to that Builder.